Exemplary Customer Service - Lauren Patterson

Petra - Tasmania , 08 Dec 2014

Dear VPR Townsville

Recently my partner and I were enquiring about about a rental appraisal for a house that we were considering purchasing in Townsville.  As we are from Tasmania, I contacted 8 local agencies asking for an appraisal and list of fees/charges associated with property management.

Of those 8 contacted, Lauren Patterson was the only person who contacted me within 24hrs of my enquiry. Not only did she phone, but she followed up her voicemail message with an email, then phoned again later.  Only one other agent contacted me, via email, approximately 2 days later.

I wanted to let you know of the exemplary customer service she provided.  I did not provide the address of the property, just listed some generic information and the suburb.  Lauren obviously used her initiative to locate the property on real-estate.com.au and provide an estimated rental return from that.

I have to admit that this is the finest customer service I have received in years, both here in Tasmania and in Townsville.

Lauren is efficient in replying and makes that extra bit of effort to equip herself with information and provide the best experience to the customer.

If we do purchase an investment property in the Townsville region, we will not waste our time with any of the other agencies but come straight to Virgo Patterson Realty.

Thanks again to Lauren.